Refund policy
Last updated: May 17, 2026
30-Day Return Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it — unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.
To start a return, contact us at hello@babyscale.store. Return instructions will be provided upon approval. Approved returns should be mailed to: GenZ Ecom USA LLC, 75 E 3rd St, Ste 7, Sheridan, WY 82801, USA. Items sent back without first requesting a return will not be accepted..
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you received the wrong item. You may be eligible for a full refund in the following cases:
- Package lost in transit
- Item arrives damaged
- Order not delivered within 30 days of the shipment date
Exceptions / Non-Returnable Items
The following items cannot be returned:
- Perishable goods (food, flowers, plants)
- Custom or personalized products
- Personal care goods (beauty products)
- Hazardous materials, flammable liquids, or gases
Exchanges
The fastest way to get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we've received and inspected your return and let you know if the refund was approved. If approved, you'll be automatically refunded to your original payment method within 10 business days. Please allow additional time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since your return was approved, please contact us at hello@babyscale.store.
Contact: hello@babyscale.store | +1 (484) 585-0118